Shipping and Returns Policy

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please bare in mind we only offer refund or exchange for faulty items and not change of mind. Please contact us if you are unsure of size as some items are specifically sourced and may not be eligible for a return.

Our policy lasts 7 days. If 7days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@jordanofficial.co.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@jordanofficial.co

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Cancellation Policy 

Once ordered we are not able to simply cancel an order, we are able to offer a store credit or exchange only. If you wish to cancel for a refund you will be subject to a 5% fee from your transaction value.

Shipping

To express our gratitude for your gracious support,  Jordanofficial.co is providing a FREE International Shipping & Handling on all orders above £200.00 only. We offer International deliveries to the whole world and have customers coming from all around the globe!

Due to HIGH demand, we dispatch items in 5-10 business days from the day of your order, sometimes much earlier. We will email you immediately as soon as your package is dispatched. Please do not contact us regarding your shipping status before 10 business days from the date of order. 

Royal Mail (6-20 Business Days) Free standard delivery on all orders over £200.(6-20 Business Days) Royal Mail
Customs Confiscation/Lost or Stolen Parcels Not Covered (Add on option available during checkout, 7% fee off total order amount) Not Covered (Add on option available during checkout, 7% fee off total order amount)
Extra Protection on order packaging YES YES
Tracking Details? YES YES
Order Processing Time 24-72 hours (excluding weekends & holidays) 24-72 hours (excluding weekends & holidays)
Shipping Courier/Agent Royal Mail (UK)/USPS (US) DHL/UPS/USPS/DPD/FEDEX
Delivery time to USA  & Canada  5-10 working days 5-10 working days
Delivery time to UK  7-15 working days 7-15 working days
Delivery time to Europe  6-20 working days 6-20 working days
Rest of the world  10-25 working days 10-25 working days
Countries we DO NOT Deliver to  China, North Korea China, North Korea
After your order has been successfully placed, you will receive a confirmation email right away. Once item/s has been shipped, you will receive a second email containing your tracking information within 3-5 working days.

*WE ONLY US THE MOST SECURED AND FASTEST AVAILABLE SHIPPING METHOD TO YOUR COUNTRY AND DO NOT COMPROMISE*

*FLAT RATE CHARGED FOR ANY ORDERS BELOW £200.

HOW DOES FREE SHIPPING LOOK LIKE WHEN I RECEIVE MY ORDER?

All orders are packed with a layer of thick bubble wrapping for clothings and a 5 layered box + bubble wraps for any sneakers or fragile accessories. This is to ensure that all our customers receive their parcel in the best possible condition.

Returns
To return your product, you should mail your product to:

Jordanofficial
E-mail:support@jordanofficial.co

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.